People: City of Reno hires Norma Santoyo as new director of HR

Norma Santoyo

Norma Santoyo Courtesy Photo

The City of Reno on July 22 announced the hire of Norma Santoyo as Director of Human Resources, effective July 19.

Santoyo has more than 25 years of public sector human resource management experience, most recently serving the Nevada Department of Motor Vehicles, where she was the Administrator of the Office of Research and Project Management, according to a July 22 press release.

“We are very excited to add Norma to our City of Reno team,” City Manager Doug Thornley said. “Human Resources influences all personnel across our organization. Norma’s immediate objective will be to further the City’s commitment to diversity, equity, and inclusion in the workplace. Her more than two decades of public sector experience will be a welcome addition.”

Prior to the DMV, Santoyo served as Director of Human Resources for the City of Modesto, California; Director of Human Resources & Administration for the Nevada Rural Housing Authority; and Director of Human Resources for Douglas County.

She has also worked in various personnel and administrative roles for the Nevada Department of Public Safety, Carson City Sheriff’s Office and Nevada Department of Health and Human Services.

“I’m blessed to be part of this exceptional team,” Santoyo said in a statement. “Our employees juggle so much; they must balance all the challenges at home and work everyday. They work hard to provide our community the essential services they need to care for their families.

“It is my job to support them while at work, to make our workplace a safe, comfortable and rewarding home away from home. I am thrilled to be here and look forward to fostering a positive and productive work environment.”

Originally from Durango, Mexico, Santoyo grew up in the Carson Valley and is a graduate of the University of Nevada, Reno and holds a Master of Science in Business Administration.


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