Northern Nevada HOPES announced the hiring of Kelly Duncan as chief operations officer and the expansion of its leadership team through the promotions of Jake Wahrer, vice president of Infrastructure and Technology, and Jerry Trigueros, vice president of Patient Services.
As chief operations officer, Duncan provides the leadership, management, and vision necessary to ensure the organization and its programs have the proper operational controls, administrative and reporting procedures, and people systems in place to effectively manage and grow the organization. The COO serves as a member of the executive team in the development and implementation of the strategic vision for Northern Nevada HOPES.
Duncan brings over 16 years of experience in clinical management, recently moving from Washington state to Reno to join HOPES. Duncan has worked in several non-profits and community health centers and received a Master of Business Administration in healthcare management. She is passionate about community health and ensuring everyone has access to high quality healthcare.
As the vice president, Wahrer will oversee technology and infrastructure design, manage construction projects, develop and implement policies and procedures for emergency planning, technology implementation, as well as coordination of office space planning.
Wahrer joined HOPES in 2016 as the director of IT and Facilities where he oversaw the expansion of the 5th Street clinic and the opening of Hope Springs, the organization’s transitional housing community for individuals experience homelessness.
Wahrer also managed the opening of HOPES’ new Bell Street clinic and led the implantation of a new electronic medical records system and online patient portal to streamline processes and improve efficiencies for both patients and staff.
As vice president, Trigueros will oversee the non-medical patient services for the agency, leading 7 departments including housing and case management, medical records and eligibility and intake.
Trigueros joined HOPES in 2013 and was responsible for a variety of activities as the organization underwent tremendous growth and expansion. In 2017, Trigueros was promoted to the director of patient services where he provided direction, supervision, and leadership to the intake and eligibility department, assuring that care was provided in a respectful, compassionate, and responsive manner.